Job Description

Company Description About Us The Dynamic Difference We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers. Who We Are A National Leader in Workforce Solutions We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch. Job Description Job Title: Career Coach Reports to: Lead Career Coach Position Classification: Non-exempt Primary Objectives of Position TheCareer Coach isresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals. Essential Job Functions: Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment. Helpbusinessesrecruitthebestapplicantsfortheirjobs. Interviewscustomerstoassessserviceneeds. Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills. Identifyjobseekerbarriersandrefertoappropriateresources. Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement. Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement. Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders. Documentsallcustomerinteractionsthroughwell-writtencasenotes. Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education. Ensuresthatcasefilesmeetorexceedprogrammaticrequirements. Providesvaluedandtimelyservicetobothjobseekersandemployers. UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers. RequiredCompetencies:ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime. Qualifications Education: Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired. Experience Minimumoftwoyears'experienceinstaffing,recruiting,orworkforcedevelopmentwithat least oneyear'sexperience working with computer systems for data entry and data reviewrequired. Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills. Skills/Abilities: Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service. Additional Requirements Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage Additional Information Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons. Chicago - 7500 South Pulaski Road, Chicago, IL 60652 Living Dynamic We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence. Equal Opportunity Employer At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success. DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr

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